Refund policy

Return, Refund & Cancellation Policy

At PearlBee, we strive to provide quality products and a smooth shopping experience. Please read our policies carefully before placing your order.

Return Policy

Due to the nature of fashion jewellery and accessories, we do not accept returns for change of mind, personal preference, or incorrect orders placed by the customer.

Returns/Refund requests are accepted only if:

You receive a damaged product.
You receive the wrong product.
The product is missing from your order.

Return Request

To request a return or refund, you must contact us within 48 hours of receiving your order.

Please provide:

Your Order Number
Clear photos of the product and packaging
A brief description of the issue
An unedited opening video (mandatory) showing the package being opened from start to finish. Refund or replacement requests without an opening video will not be approved.

Products must be unused, unworn, and in their original packaging.

⸻

Refund Policy

Once your return request is received, our team will inspect the submitted proof and verify the issue.

Refunds are approved only for genuine cases of damaged, incorrect, or missing products.

If your refund request is approved:

The refund will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable unless the issue was caused by PearlBee.
If the product is available, PearlBee may offer a replacement instead of a refund.

⸻

Cancellation Policy

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

To request cancellation, please contact us immediately:

Phone / WhatsApp: +91 62820 67691

If the cancellation request is approved before dispatch, the refund process will be initiated and completed within 7 business days to the original payment method.